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Zoom Audio Not Working? 8 Troubleshooting Tips – How to test your microphone and speakers in Zoom

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Disconnect any audio device connected to your computer such as a Bluetooth speaker or Bluetooth headsets. There are several causes for Zoom audio issues, which range from software bugs and Zoom microphone issues to an outdated Zoom app and problems with your headphones or computer audio. Note : You can also try joining Zoom audjo dialing страница the meeting with your phone number and see if your audio will work.
 
 

 

Fix sound or audio problems in Windows.Why is my audio not working in Zoom meetings?

 

Start by running the automated audio troubleshooter in the Get Help app. Get Help automatically runs diagnostics and takes the correct steps to fix most audio issues. Open Get Help. If the Get Help app is unable to resolve your sound or audio issue, try the possible solutions listed:.

If multiple audio output devices are available, check that you have the appropriate one selected. Here’s how:. Select the Speakers icon on the taskbar. Note: If you don’t see Speakers displayed, it may be in the overflow area. Select Show hidden icons to check there. Next, select the arrow to open a list of audio devices connected to your computer. Check that your audio is playing to the audio device you prefer, such as a speaker or headphones. Go to Search in the taskbar, type audio troubleshooter , and select Find and fix problems with playing sound from the results to launch the troubleshooter.

Select Next , and then select the device you want to troubleshoot and then continue through the troubleshooter. Open Windows Update. Check your speaker and headphone connections for loose cords or cables. Make sure all cords and cables are plugged in. If you have multiple 5mm jacks to plug into, especially on a surround sound system, make sure all cords and cables are plugged into the correct jack.

Note: Some systems use a green jack for output and a pink jack for mic input and others will be labeled “headphone” or “microphone. Note: Some speakers and apps have their own volume controls. Be sure to check them all. It’s possible that your speakers won’t work when your headphones are plugged in.

Unplug your headphones and see if that helps. Select and hold or right-click the Speakers icon on the taskbar, and then select Open Volume mixer. Make sure none of them are muted. To unmute do one of the following:. Select the Unmute speakers icon. Check your device properties to make sure that your devices have not been disabled by mistake.

Under Advanced , select More sound settings and select either the Playback output or Recording input tab. Next to Device usage , check that Use this device enable is selected from the list for the output and input devices.

Hardware problems can be caused by outdated or malfunctioning drivers. Make sure your audio driver is up to date and update it if needed. If that doesn’t work, try uninstalling the audio driver it will reinstall automatically. If that doesn’t work, try using the generic audio driver that comes with Windows. If you’re having audio issues after installing updates, try rolling back your audio driver.

In the search box on the taskbar, type device manager , then select it from the results. Select and hold or right-click the listing for your sound card or audio device, such as headphones or speakers, select Update driver , then select Search automatically for drivers. Follow the instructions to complete the update.

If Windows doesn’t find a new driver, look for one on the device manufacturer’s website and follow those instructions. If that doesn’t work, try uninstalling your audio driver.

Select and hold or right-click the listing for your sound card or audio device, select Uninstall device , select the Attempt to remove the driver for this device check box, and then select Uninstall. Note: Be sure to save your documents and any other current work before you restart. Select the audio device whose driver you want to update, select Next , and then follow the instructions to install it. The following is an example of a driver download page for a sound device manufacturer.

Select and hold or right-click the listing for your sound card or audio device, then select Properties. Select the Driver tab, then select Roll Back Driver. Read and follow the instructions and then select Yes if you want to roll back your audio driver. If rolling back your audio driver didn’t work or wasn’t an option, you can try to restore your PC from a system restore point.

When Microsoft installs updates on your system, we create a system restore point in case problems arise. Try restoring from that point and see if that fixes your sound problems.

For more info, see “Restore from a system restore point” in Recovery options in Windows. If you’re connecting to an audio device—such as headphones or speakers—using USB or HDMI, you might need to set that device as the default audio device.

You can check that when you set your default output audio device. In the search box on the taskbar, type control panel , then select it from the results. On the Playback tab, select and hold or right-click the listing for your audio device, select Set as Default Device , and then select OK.

If setting your audio device as the default device doesn’t help, continue to the next tip for additional troubleshooting. Sometimes having audio enhancements on can result in audio issues. Disabling them may resolve your issue. On the Playback tab, select and hold or right-click the Default Device , and then select Properties. Select the Advanced tab and uncheck either the Enable audio enhancements or the Enable sound effects check box depending on which option you see , select Apply , and try to play your audio device.

If that doesn’t work, on the Playback tab, select and hold or right-click another default device if you have one , and select Properties. Uncheck either the Enable audio enhancements or the Enable sound effects check box depending on which option you see , select Apply , and try to play audio again.

Do this for each default device. If turning off audio enhancements doesn’t help, see the next sections for additional troubleshooting. In the search box on the taskbar, type services , then select it from the results.

Select each of the following services, select and hold or right-click , select Restart , and then select Yes :. In the search box on the taskbar, type control panel , and then select it from the results.

On the Playback tab, select and hold or right-click Default Device , and then select Properties. On the Advanced tab, under Default Format , change the setting, select OK , and then test your audio device. If that doesn’t work, try changing the setting again. If trying different audio formats doesn’t help, see the next sections for additional troubleshooting. Need help with Windows Update?

See Troubleshoot problems updating Windows. This can be fixed with a manual driver update which allows you to choose the sound driver you want to use. Make sure that the Microphone access and Let apps access your microphone toggles are turned On. In the search box on the taskbar, type audio troubleshooter , select Find and fix problems with playing sound from the results, then select Next.

Select the device you want to troubleshoot and then continue through the troubleshooter. You can also launch the troubleshooter from audio Settings. In that case, select the volume control to unmute. Select your audio device, and then select Device properties. Be sure to select Device properties for both the output and input devices. Make sure the Disable check box is cleared for the output and input devices.

Select and hold or right-click the listing for your sound card or audio device, such as headphones or speakers, select Update driver , then select Search automatically for updated driver software. Right-click the listing for your sound card or audio device, select Uninstall device ,select the Delete the driver software for this device check box, and then select Uninstall.

Note: Be sure to save documents and any other current work before you restart. On the Enhancements tab, select either the Disable all enhancements or the Disable all sound effects check box depending on which option you see , select OK , and try to play your audio device. If that doesn’t work, on the Playback tab, select and hold or right-click another default device if you have one , then select Properties. On the Enhancements tab select either the Disable all enhancements or the Disable all sound effects check box depending on which option you see , select OK , and try to play audio again.

Select each of the following services, right-click, and then select Restart :. Select the arrow next to Sound, video and game controllers to expand it. Under Allow access to the microphone on this device , select Change.

Make sure the toggle is turned On. Windows 11 Windows 10 More Here’s how: Select the Speakers icon on the taskbar.

The audio troubleshooter might be able to fix audio problems automatically. To run the troubleshooter: Go to Search in the taskbar, type audio troubleshooter , and select Find and fix problems with playing sound from the results to launch the troubleshooter. If running the troubleshooter doesn’t help, continue to the next tip.

Open Windows Update Do one of the following: If the status says, “You’re up to date,” go to the next tip. If the status says, “Updates are available,” select Install now.

Select the updates you want to install, then select Install.

 
 

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